- SHIPPING
- RETURNS & EXCHANGES
SHIPPING
We offer free standard shipping on all orders over $200.
Any orders under $200 will incur a $10 shipping charge and the product will be sent by Standard Australia Post or Courier.
IF ORDERED BEFORE 3PM MONDAY - THURSDAY, YOUR ITEM WILL BE SHIPPED/BOOKED THAT DAY.
Please note that these are estimates, and actual delivery times may vary. Rural areas/outside metro cities may have slightly longer delivery times.
During sale and promotional periods please allow an additional day for dispatch.
We will notify you if there are any delays or issues with shipping your goods within a reasonable time frame. Please don't hesitate to contact us online@clothandco.co if you have any queries.
AUSTRALIA
Free standard delivery (2-7 days) for all orders over $200aud
$10 standard delivery (2-7 days) for all orders under $200aud
$12.00 express delivery (1-3 business days) in available areas when ordered before 3pm mon-fri
NEW ZEALAND
Free express delivery (5 -7 days) for all orders over $200aud New Zealand wide with Australia post.
$10.00 express delivery (5 -7 days) on all other orders New Zealand wide with Australia post.
Please note orders shipped to NZ may incur duties, customs charges and fees (including GST on duty / freight) charged by the NZ Customs Service once the order reaches its destination port. These amounts must be paid by you directly to the NZ Customs Service or its authorised service provider.
INTERNATIONAL SHIPPING
Cloth & Co. ship worldwide via Australia Post or courier.
Free express delivery (5 -7 days) for all orders over $200aud with Australia post or Courier.
$35.00aud express delivery (5-7 days) on all other orders worldwide with Australia post or Courier.
All shipments sent internationally follow a DDU (Delivery Duties Unpaid) protocol, wherein any applicable taxes or duties are the sole responsibility of the customer. If such fees are declined, and the package is sent back to Cloth & Co., the refund amount will be reduced by a return shipping fee. It is advised to contact the customs office in your country for more information, as Cloth & Co. cannot determine the exact amount of taxes or duties that may be incurred.
CLICK & COLLECT
You are able to collect your order from our showroom located in Warriewood, NSW 2102 from 10am - 4pm Monday, Wednesday & Thursday.
You will receive an email notification once your order is ready to be collected, usually within 24hrs (during the business week).
RETURNS & EXCHANGES
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
EXCHANGES
Free exchanges for any full priced items. Once, your exchange has been approved you will be sent a pre-paid shipping label.
If you are eligible we will advise that you send the item you wish to exchange to the following address:
Cloth & Co. Returns
44/5 Ponderosa Parade
Warriewood, NSW 2102
Australia
Your replacement item will be sent once the original item is received and checked.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time frame.
There are certain situations where only partial refunds are granted (if applicable) - PayPal does not issue a full refund. Please note that when receiving a refund via PayPal a fee will be deducted from the total automatically.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at online@clothandco.co
SALE ITEMS
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged so please choose carefully when purchasing a discounted item.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be provided with the information regarding your return.
SHIPPING YOUR RETURN / EXCHANGE
To return your product, you should mail your product to:
44/5 Ponderosa Parade, Warriewood 2102 NSW Australia
REFUNDS: You will be responsible for paying for your own shipping costs for returning your item with all . Shipping costs are non-refundable.
EXCHANGES: For all full priced items, once your exchange has been approved, you will receive an email with a pre-paid shipping label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.