- SUSTAINABILITY
- PRODUCT
- ORDERS
- RETURNS
- PAYMENT OPTIONS
What is GOTS Certified Organic Cotton?
GOTS (Global Organic Textile Standard) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.
The aim of the standard is to define world-wide recognised requirements that ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labelling in order to provide a credible assurance to the end consumer.
What are low impact dyes?
A low impact dye is a dye that has been classified by the Oeko-Tex Standard 100 (an international certification process) as eco-friendly. Low impact dyes do not contain toxic chemical and require less water due to their high absorption rate.
Where are your products made?
We work with different communities and cooperatives to produce our products. For example, our jersey garments are made in a small factory in Southern India and our linen scarves are hand woven by a womens cooperative in Nepal. More information on where each product is produced is available on the product pages and under Resources at the bottom of this page.
How is your factory ethical?
Our factory is a SEDEX member, which is one of the most widely used ethical audit formats in the world. It encompasses all aspects of responsible business practice through the four pillars of Labour, Health and Safety, Environment and Business Ethics.
What materials do you use to ship your orders?
All of our online orders are shipped in compostable mailers from Better Packaging. The satchels are made from corn starch and can biodegrade in your home compost within 6 months! If the order is too large for one of our satchels we will ship it to you in a 100% recycled cardboard box.
Where we able to answer your questions? If not, please email us!
How do I know my size?
We have designed our products for a relaxed and comfortable fit. Most customers find they are true to size, however if you are not looking for a relaxed fit we recommend going down a size. Please check our size guide which can be found next to each product under the Size & Fit tab. If you need additional help please email online@clothandco.co
What sizes do you offer?
At this stage we offer sizes XS (0) - XL (4) across most of our garments. We hope to expand this range in the near future to be more inclusive of women who wear smaller and larger sizes.
You have run out of my size. Will you be restocking?
Our collection is based around designing essentials, and therefore a lot of our range are core pieces that will be continuously restocked throughout the year. However each season we release exclusive new colours and silhouettes that are produced in limited quantities, which will not be restocked. If you have a question regarding a specific product please contact us.
Where we able to answer your questions? If not, please email us!
Where is my order?
You can track your order by logging into your Cloth & Co. account and selecting 'Purchases' then click on your order number and the tracking will be on this page.
After placing an order with us you will receive an email confirmation, followed by a dispatch email with the tracking link.
Please check our estimated shipping time frames, if your order's delivery falls outside of this send us an email and we will lodge an investigation with Australia Post or the relevant courier.
I have placed an order when will it be dispatched?
If ordered before 3pm Monday - Friday AEST, your item will be shipped/booked that day via Australia Post or Courier. Please note any orders placed over the weekend will be dispatched on the next business day.
*If your order is part of a promotion, these time frames may not apply.
I'm ordering from outside of Australia, will I have to pay for customs and duties?
Yes, all international customers are liable for import taxes and customs fees within their own country. Fees are determined by destination country, we cannot provide an estimate for these prior to delivery. For more information regarding specific costs we recommend contacting your local customs office or postal service website.
My order is missing an item.
Depending on the size or items you have ordered, you may receive separate parcels for the same order. If this is the case, you will receive tracking emails for each parcel from Shippit. If you have any concerns relating to your order please contact us.
I have received an incorrect item in my order.
If you have received an item that you did not order, please contact us so that we can rectify the issue for you. We will organise a return label for the incorrect item, and send you a replacement.
I have received a faulty/damaged item in my order.
We pride ourselves on the quality of our products, however if you do notice a fault please contact us. In order to process an exchange we will need a photograph of the fault, a description and a proof of purchase to be sent through to our customer care team.
Were we able to answer your questions? If not, please email us!
How can I return or exchange my order?
We offer 30 day returns and exchanges on all full priced items. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please head over to our Returns Portal.
Please refer to our full returns policy for more information.
Can I return or exchange a sale item?
Only full priced items may be refunded or exchanged. Please choose mindfully when purchasing a discounted item as you will not be able to return it.
Were we able to answer your questions? If not, please email us!
What payment options do you offer?
Our store accepts all major credit cards
Visa, Mastercard, American Express, eftpos & Union Pay
We also accept PayPal, Shop Pay, Apple Pay & Google Pay
Our Pay Later options are:
Afterpay, Klarna, Zip Pay & PayPal (4 in 1)
Were we able to answer your questions? If not, please email us!