We're here to help. Please reach out to us via email, online@clothandco.co or via our chat icon.

Orders within Australia and NZ delivered by Australia Post can be tracked here.

International deliveries delivered by DHL can be tracked here. 

If you need to make urgent changes to your order, please reach out via the chat function on our website, or via email online@clothandco.co

Please notify us of any changes as soon as possible. While we will endeavour to make the requested adjustments to your order, if the parcel has already been packed or dispatched, changes are unable to be made.  

We do ship internationally. For all shipping related information please click here.

Yes, all international customers are liable for import taxes and customs fees within their own country. Fees are determined by destination country, we cannot provide an estimate for these prior to delivery.

For more information regarding specific costs we recommend contacting your local customs office or postal service website.

We offer 30 day returns and exchanges on all full priced items. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please head over to our Returns Portal.

Please refer to our full returns policy for more information.

All returns will be processed within 3-5 business days of being received at our Australian warehouse. Please reach out to our Customer Service team if your tracking shows ‘delivered’ and the processing time has exceeded 5 business days.

All funds should appear on your bank statement within 5-10 working days. Please note, refund processing times are dictated by the card issuers and are outside of our control. 

Only full priced items may be refunded or exchanged. Please choose mindfully when purchasing a discounted item as you will not be able to return it.

A welcome discount code is not considered a markdown and as such your order will be eligible for return or exchange.

We accept Visa, Mastercard, American Express, Union Pay, Paypal, Afterpay, Klarna, ZipPay Apple Pay, Google Pay and Shop Pay*

*Please note, this will vary dependent on which country you are shopping with us from.  

If ordered before 12pm Monday - Friday AEST, your item will be shipped/booked that day via Australia Post. Please note any orders placed over the weekend will be dispatched on the next business day.

*If your order is part of a promotion, these time frames may not apply.

We pride ourselves on the quality of our products, however if you do notice a fault please contact us. In order to process an exchange we will need a photograph of the fault, a description and a proof of purchase to be sent through to our customer care team.

We offer sales exclusively to our community. Only subscribers receive access, with invitations shared directly via email. By joining our mailing list, you’ll be the first to know about any upcoming sales, special offers, and subscriber-only events.